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Frequently Asked Questions

Is Reference Samples required?

Where to send Reference Samples ?

It depends on client's decision.  We highly recommend you send approved samples of your product to serve as a reference for inspection.  The reference samples are supposed to reach us at least 3 days before the inspection.

To ensure customs clearance, login to download our invoice and write "Samples of no commercial value"  and a declared value of $2 USD.

What You Can't Ship

Any sample you send us must clear customs. Some items that do not pass customs, include:

• all powders
• magnetic products
• videos / CDs / DVDs
• cosmetics

• all liquids
• gas and oil products
• batteries
• flamable products

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